Contact
Contact Us - We're Here to Help
ind answers to common questions in our comprehensive FAQ. If you need additional support, we're here to help you with personalized assistance.
Phone Support
You can reach us at s.a.m health by phone between 10:00 a.m. and 1:00 p.m. at: 03069008791
Email Support
Send us a message: sam@dah.aidshilfe.de We respond to all inquiries within the next two business days.
Our platform allows sensitive information to be transmitted with special protection and data security. Although our email service is fundamentally secure, it does not offer the same level of protection, so we recommend that you do not send us diagnostic data by email, as these messages could potentially be read by third parties.
Please always include your name or email address in your message so that we can contact you if we have any questions. A member of our team will respond to your request as soon as possible.
Alternatively, you can also contact us by mail:
Deutsche Aidshilfe e.V.
Wilhelmstraße 138,
10963 Berlin
Your Privacy is Protected We handle all personal data and communications with strict confidentiality, following GDPR guidelines and Deutsche Aidshilfe e.V. privacy standards.
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For Test Results & Consultations
Need to discuss test results or schedule a consultation? Contact your selected s.a.m health partner checkpoint directly. You received their contact details via text message when you registered.
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For General Questions
Have questions about s.a.m health services, ordering, or our testing process? Contact our main support team at Deutsche Aidshilfe e.V. using the contact methods above.
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Cooperation & information material
Would you like to collaborate with us? Or would you like informational material to display in your office or consulting practice? Then feel free to write to us at nora.plato@dah.aidshilfe.de.